ATA Hosts Customer Service EventSuper Bowl Style

INDIANAPOLIS, Sept. 20, 2011 /PRNewswire-USNewswire/ — The American
Teleservices Association (ATA) presents “A Playbook for Creating Super Customer
Service”, an afternoon networking event at Lucas Oil Stadium, Tuesday, September
27, 2011, 3:30-6:30 p.m., in the Quarterback Suite.

As Indy gears up for Super Bowl 2012, it must also prepare for the enormous
opportunity to shine in customer service with the eyes of the world looking on.
The ATA certainly knows customer service; and will host the networking event
Super Bowl style, for its Indianapolis area members and customer care pros.

Marriott Hotels executive, Phil Ray will share Marriott’s approach to handling
the huge volume of customer care needs generated by such a momentous event while
ensuring extraordinary service.

An Indiana Sports Corp. representative will provide fascinating details on how
an Indianapolis brand of “super service” brought the 2012 Super Bowl to Lucas
Oil Stadium. Free guided tours of the stadium are an added feature to the
afternoon networking event.

Then, post game, Phil Grudzinski, CEO of the ATA will report on
jobs4america.net, the month old FCC initiative announced in cooperation with the
ATA by FCC Chairman Julius Genachowski to create 100,000 U.S. contact center
jobs over the next 2 years.

For details and registration visit www.ataconnect.org/indyevents.

The American Teleservices Association (ATA), headquartered in Indianapolis, IN,
is the only non-profit trade organization dedicated exclusively to the
advancement of companies using contact centers as an integral channel of
operations. ATA members include companies with inbound or outbound contact
centers, trainers, consultants, and equipment suppliers who initiate,
facilitate, and generate telephone, Internet, and e-mail sales, service, and
support. ATA provides leadership in the professional and ethical use of the
telephone for conducting business, and is committed to serving the needs of its
members, recommending the highest standards of quality for the channel, and
protecting the rights of consumers. Members benefit from the ATA’s strong
advocacy at the national and state level; advanced and timely educational
opportunities and business-building events; advocacy and support in the public
realm; and rich and trusted resources for customer care professionals.

SOURCE American Teleservices Association